top of page

Frequently Asked Questions

Please find below some of our most frequently asked questions. If you have any more questions, do not hesitate to ask.

FAQs

Do you take insurance?

Yes! Please check with the practice prior to scheduling your first appointment your counselor's ability to take your insurance benefits. We can easily provide a superbill for you to submit to your insurance company which will allow your counseling payments to go toward your deductible.

We try to make our private pay rates as affordable as we can, and we understand paying out of pocket for therapy is a big expense. Depending on your insurance plan, you may have to pay out-of-pocket to meet your deductible regardless if your counselor takes your insurance. Once again, we will gladly provide you the documentation necessary for your insurance provider to count your therapy bill towards your deductible.

Therapy is expensive, how can I afford it?

Mental health counseling is expensive, there is no way to avoid this truth. There may be more affordable options for you, and if you would like to, we encourage you to explore them. We think the expense of good therapy is worth it. There are various ways clients have been able to make weekly appointments work, and we have found that after about 3-4 sessions our clients begin to see the rewards of their sacrifice.

Depending on your needs, we recommend weekly sessions at least for the first 3-4 sessions. At a minimum, we recommend twice a month counseling sessions. If you choose bi-weekly sessions, then think of your single session fee divided by two, and your per week fee seems more reasonable. 

Some clients prefer to pay for blocks of therapy sessions, like paying for 4-6 sessions at a time, so this one lump sum is removed at the beginning of the month and you don’t need to pay per session. Other clients forego or limit other expensive habits or hobbies for at least a limited time to free up some funds.

Therapy is not a life-long endeavor. The goal is to address your needs and help you heal, then terminate therapy. We have seen the overall benefits of clients' sacrifices to make it work, and we think it will work for you, too!

How long is therapy?

Each session is approximately 50 minutes. Therapy is not supposed to be life-long. The minimum number of sessions we recommend is 12-16 (3-4 months). Usually, clients start to notice real differences and changes in their lives within about 3-5 sessions as they do the necessary work between sessions. After these initial successes, the client and counselor can dig deeper and create new pathways for lasting change. Often clients will begin to recognize other problems that led to the initial problems, allowing them to dig deeper to find root causes and weed out the areas that need to be healed. After 3-4 months, we move into exponential growth and/or maintenance phase. Often, after 3-4 months, weekly clients will move into bi-weekly sessions or bi-weekly clients will begin coming every 3 or 4 weeks.

Some clients do continue therapy for several years, some for a few months. The length of therapy will depend on the client’s continuing needs and desire for growth.

How do I terminate or end therapy?

The process of termination should be determined by both the client and the therapist. We begin therapy preparing for termination in the future. Therapists are not here to become your only lifeline. As you begin to see differences and experience healing in your life, you may begin to wonder why you’re still in therapy. You should talk about your healing, progress, and potential termination in therapy openly and honestly. Do not try to protect your therapist from the disappointment of losing you. When clients feel they are ready to leave therapy it is a bitter-sweet feeling. Therapists rejoice in your progress and healing and grieve the change in relationship. These are normal human reactions and should be expressed and celebrated.

Often, ending the relationship is a gradual process, which starts with a taper period of less frequent and fewer sessions. The client and therapist can determine whether to go on a maintenance plan, such as quarterly sessions, or ending the relationship. The practice maintains your records for 7 years past termination. You may always return to regular therapy as needed.

What if I want a different therapist?

Just like termination, changing therapists is both normal and should be discussed openly and honestly. You do not need to protect your therapist’s ego. Not every therapist/client relationship match is right. At Same Time Next Week? switching therapists within the practice is a very simple process. If you would like to switch to a therapist outside the practice, we have and can provide professional references for terrific therapists which may be a better match for you.

What are your hours? When do you see clients?

Our practice is by appointment only. Depending on the therapist, they may see clients as early as 9am and take their last client as late as 7pm. You will need to inquire about the individual hours of the counselor.

Are you in-person or online (TeleHealth)?

We offer both in-person and TeleHealth or video appointments. You must be in the state of Texas for us to see you as our counselors are only licensed in the state of Texas.

Where are you located?

We are at 3509 Hulen Street, Suite 107, Building 1, in Fort Worth, TX 76107. We are located approximately .3 miles from Central Market and about a mile from Trader Joe’s on Hulen Street, close to Interstate 30, Chisholm Trail Parkway, and Arlington Heights High School. We are in the building next to Zoli’s Pizza.

What’s the process to start therapy?

We encourage you to look through the bios of our therapists, and fill out the contact form on the main page. You may request a specific therapist or choose “first available therapist.” Once you submit the form, we will reach out to you to help determine which therapist might be the best fit. We will send you an invitation to create your client portal and complete intake paperwork. Once the paperwork is complete and submitted, we will schedule your initial appointment. You may also email, call, or text.

What should I expect when I come for the first time?

If you are participating in therapy via TeleHealth or video, your therapist will send you a link prior to your session. Please find a quiet, confidential location in your home, office, or parked car (we cannot conduct a therapy session while you are driving). Please make sure your space is free of distractions or interruptions and you have a strong WiFi connection or mobile network connection. Sign into the session at the appropriate time, and your therapist will join in and admit into the session.

If you are in-person, you will park in the parking lot and enter building 1. Go down the hall and turn right. There are restrooms on the right and a short set of stairs. At the top of the stairs, our office is located on the left. Enter the waiting room, grab a snack or drink if you wish, and your therapist will come into the room to greet you.

During the first session, the therapist will go over important information regarding informed consent and the therapeutic process. The session’s focus will be about getting to know you and establishing a therapeutic relationship and connection. During this time, you and the therapist will discuss your current problems or concerns and your history, especially family, friends, and mental health. The goal of the first session is to establish a relationship, create therapy goals, and create a treatment plan. At the end of the session, you can schedule your next appointment or set up a regular schedule of appointments.

How do I pay?

Your intake paperwork includes how you want to pay for the sessions. We maintain your card on file through a third party vendor who keeps your information secure. We do group invoicing, which means we charge for all the sessions throughout the practice on the morning of your appointment. If you need to change your method of payment prior to the day of your appointment, please let us know as soon as possible. Our contact information is on the main page of our website.

What about if I need to cancel or reschedule?

We require 24 hours notice for cancellations or rescheduling without fee. The fee for late cancellations or missed appointments is the same as your session fee. Please make sure you contact your therapist or the practice at least 24 hours in advance of your scheduled session to make any changes to your appointment.

bottom of page